Error 101 / Error 103 / Unable to get image file size - retry?
This error usually appears when a sensor is disconnected from the computer
This error can be caused by unplugging the sensor or if there is an issue with the cord that causes the sensor to disconnect when the cord is moved.
- Check how the sensor is connected to computer and if a USB extender or USB hub is being used with the sensor. Remove any extenders or hubs and try again.
- Confirm the USB port is functioning correctly by testing with other USB devices.
- If the error appears when the cord of a sensor is wiggled, the sensor's cord may be defective.